Gary TreacyWith over 20 years experience in the IT, healthcare, and manufacturing industry. I’ve worked for varias companies, including complex fast-paced manufacturing and Fortune 500 healthcare organizations. My experience includes supervisor, information technology, software programming, and manufacturing.
Supervised 125+ employees during FDA recall. Completed FDA recall time by 6 months of required time frame given. Reduced and redesigned manufacturing processes times by 75% of the original guidelines. Created and managed Systems Development Life Cycle (SDLC) processes for 4 departments. Designed and created new equipment that reduced unexpected failures at customer sites by 80%.
Field incoming requests from end users or IT personnel via telephone, e-mail or other established support channels. Document all relevant customer information, nature of issue, and troubleshooting steps taken. Completing resolution of customers’ issues by means of experience, knowledgebase, peers, and other available resources, effectively and efficiently, to exceeded customers' expectations in a timely manner.
I directed and coordinated the activities of leads, operators and technicians including monitoring work performance. Balanced work areas to maximize productivity and quality objectives. Followed up on processs and delinquency reports, in order to track progress and locations of product lots. I was responsible for reporting materials and equipment defects, malfunctions or mistakes to technicians and/or engineers to prevent or minimize future issues. Interpreted company policies and enforced safety regulations and requirements. Performed other related duties as required.
I inspected and packaged Safety Containers (chemical, reactive, and biohazards types) process. Inspected Syringes (Dental, Vetinary, and Medical styles) through the production process. Assembled 48,000 to 144,000 Syringes daily and trained new employees to achieve simular production counts to achieve the daily requirements. Trained new employees on ISO9001, FDA, OSHA regulations and work required. Inspection of the packaging process used to send to customers and hospitals worldwide.
I manufactured and tested the Intelifold Mailing System (IMS) and Card Counter (CC) systems. Created reports for production and development, using Microsoft Project and Excel, to exhibit production and planning schedules. Maintained company inventory supply system, purchase orders, and budget within company guidelines. Designed and tested printed circuit boards using Dip Trace PCB Design Software. Worked and repaired desktops, peripherals, and networking systems. Installed required manufacturing computer applications and OS’s. Production system, hardware and software, troubleshooter. Installed and connected Windows OS dual pc, embedded and external, computer systems. Worked on programming languages (C+ and C#) in an environment used for communications between hardware and software. 75% reduction of the production time and which improved the reliability, through research and development of new technologies, which allowed for 60% lesser issues found at customers sites.
Ensured compliance with company policy and guidelines. Involved in the process of hiring and termination of employees. Balanced weekly workloads, staffing, budgets, costs, methods, and developed effective Shop Operating Procedures (SOP) to ensure the efficiency of the operation. Coordinated product order entries using the “First in, First out (FIFO)” methodology and keeping a triage system for control. Installed software and troubleshooting procedures working with desktop and peripherals. Assured compliance with all SOP’s, equipment procedures, and departmental requirements. Evaluated and improved by 25% the service processes, procedures, quality and quantity of work, and maintained records for employee’s reviews. Created Reports, using Microsoft Excel spreadsheets to display levels of production, by employees, and total production level of the facility.
A Fortune 500 medical device organization, during a major FDA recall of 529k transfusion therapy pumps, with a two year time limit. Trained and monitored over 450 technicians on ISO9000/1 and ISO13485 regulations during recall process. Ensured technicians follow company policy, balance of weekly workloads, adjust assignments, and develop effective procedures to ensure the efficiency of the operation. Coordinated incoming and outgoing products as they are being serviced. Adhered to all environmental, health, and safety SOP’s (Shop Operating Procedures), equipment procedures, company policies which included any departmental specific requirements. Worked with Siebel E-Business, to submit information and help employees get the job done. Installed software and did the troubleshooting on desktop and network issues. Very proficient in working with desktop and laptop PC’s (help desk role) and with their peripherals. Started and designed recall project inside empty site,(large building location), from ground up and hiring process. Completed recall in 75% of the time required, of 1.5 from 2.0 years. Created Reports, using Microsoft Excel spreadsheets and Access databases, to show levels of production by employees, shift totals, and the production level of the facility. First Aider Trained for emergencies
A machine manufacturing organization in non-destructive internal analysis of integrated circuits, microprocessors, and integrated boards used for research and development. Manufactured, researched, developed, redesigned, calibrated and tested C-Mode Scanning Acoustic Microscope (CSAM’s). Assisted in applying new lean/cell production floor planning for new projects and custom orders. Built and programmed computers for systems created in manufacturing and throughout the company Rewrote building and calibration manual, resulting in a 70% in quality and production line improvement in productivity.
Worked with all Windows OS's (including servers), all Microsoft Office Suites, two years with MSSQL and MySQL databases using the Visual Studio Suites and Dreamweaver applications, and three years experience in programming languages such as C++ and C#. Thorough knowledge of Standard Operating Procedures (SOP), Good Manufacturing Practice(GMP), Good Document Process (GDP), Systems Development Life Cycle (SDLC), FDA and OSHA regulations. Proficient at finding and learning about systems or equipments, improve production process, budget and cost, adjust staffing for efficient production requirements, research and development of new technologies, create reports to view production levels and make changes to achieve the best output level.
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Built and maintained a home network to test and build software used on the job at work (C#/C++). Installed and maintained web pages and servers, using the Apache/MySQL application, to run music and game systems, forums (IPB and PHPBB), blogs, and photo galleries on the internet using languages such as HTML, PHP, CSS, JAVA, and Flash. Tested and repaired all Windows OS's and Office Suites, from Microsoft as a system builder/beta tester to gain experience and knowledge in their.
University of Phoenix
Masters of Science in Information Systems (MIS)
University of Phoenix
Bachelor of Science in Information Technology/ Software Engineering (BSIT)
University of Puerto Rico
Bachelor of Science in Electronic Technology/ Software Engineering (BSIT)
Q-Sys Certified - Designer Level 1 : 2024, Avixa Certified - Course : 2024, BiAmp Certified - Programmer : 2024, Crestron Certified - Design Engineer : 2024, Dante Certified - Level 3 : 2024, Kramer Certified - System Designer : 2024, SDVoE Certified - Design Partner : 2024, Logitech Certified - System designer/ Installer : 2024, Kelly Service - Employee of the Quarter : 2007, CompTIA - A+ Certified : 2006, Microsoft - System Builder : since 2000, Puerto Rico Business Development Society - Small Business certification : 1995
Software Development and Design, Computers, Personal Memories DVD Creation, Wood Work, Electronics, and Music.